Question, Comments & Suggestions

Frequently Asked Questions

• Who can use reciprocal borrowing?

  Reciprocal borrowing services are only available to residents of North Grenville and the local municipalities of Stormont, Dundas, and Glengarry.

• How do I apply for temporary digital membership?

  You can apply online by filling out a simple registration form. Once your application is approved, you will receive a confirmation email with login details to access our library of digital resources. 

• How do I transfer eBooks to my eReader (including Kobo) with cloudLibrary™

  1. Install Adobe Digital Editions on your computer and authorize it with an Adobe ID. Download the latest version of Adobe Digital Editions, opens a new window.
     
  2. Access the Collection.  Sign in with your library ID and PIN and accept the terms.
  3. Search your library's collection. When you find a title, click Borrow.
  4. Once borrowed, the Book Details screen will show the text Download for offline reading. Click on the link and the file will download.
  5. Open the file when complete. The title should open in Adobe Digital Editions.
  6. Switch to Library view by clicking Library in upper left.
  7. Connect your eReader to your computer with a USB cable (make sure the device is turned on and awake). You should see your eReader appear under Devices on the left in Adobe Digital Editions.
  8. Click, hold and drag your title from the Bookshelf and drop it to your eReader on the left. As you drag the title, the symbol should change from a red 'no symbol' to a green 'plus sign'. A window will appear with the message Copying to Device.
  9. Eject your eReader safely before disconnecting the USB cable.

  Note: Amazon Kindle eReaders are not compatible with cloudLibrary™

   You can now enjoy your eBook on your eReader!

  For more detailed instructions including a video please visit the eReader section on the cloudLibrary™ website.

• How many 3D printers does the library have?

  We currently have three 3D printers: two Ultimaker 2+ printers and one Ultimaker 3. Our printers are currently located at the following branches, but it's best to check with your branch of choice first before visiting to ensure the printer is there and in working order:
  MakerLab

  Maxville

  Winchester

• What is my PIN or password?

  By default, your PIN is set to the last four digits of your phone number. If that doesn't work, call or email your local branch or visit us in person and we can help reset your password.