Question, Comments & Suggestions

Questions, Comments & Suggestions

Please send us any questions, comments & suggestions you have for the Library.

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Frequently Asked Questions

  • Overdue fines will no longer be applied to your account. But you are still responsible for returning everything you borrow. Please return them on time, someone else may be waiting for them. If you do keep items past their due date, they will be marked as lost on your account after 21 days and replacement fees, as well as processing fees ($5) will be applied to your account. If your library account has over $15 in fees your library privileges (access to collections) will be suspended until you pay these fees. If you return the items in good condition the replacement fees will be waived. However, the processing fee of $5 will still be applied.

    Sign up for email notifications to stay in the loop! You’ll receive reminders notifying you when your items are almost due as well as when you have holds ready.  Contact your local library to request this update to your account.

    1. Install Adobe Digital Editions on your computer and authorize it with an Adobe ID. Download the latest version of Adobe Digital Editions, opens a new window.
    2. Access the Collection.  Sign in with your library ID and PIN and accept the terms.
    3. Search your library's collection. When you find a title, click Borrow.
    4. Once borrowed, the Book Details screen will show the text Download for offline reading. Click on the link and the file will download.
    5. Open the file when complete. The title should open in Adobe Digital Editions.
    6. Switch to Library view by clicking Library in upper left.
    7. Connect your eReader to your computer with a USB cable (make sure the device is turned on and awake). You should see your eReader appear under Devices on the left in Adobe Digital Editions.
    8. Click, hold and drag your title from the Bookshelf and drop it to your eReader on the left. As you drag the title, the symbol should change from a red 'no symbol' to a green 'plus sign'. A window will appear with the message Copying to Device.
    9. Eject your eReader safely before disconnecting the USB cable.

    Note: Amazon Kindle eReaders are not compatible with cloudLibrary™

     You can now enjoy your eBook on your eReader!

    For more detailed instructions including a video please visit the eReader section on the cloudLibrary™ website.

  • You may want to try the following steps, which should work anytime cloudLibrary titles, or the cloudLibrary app isn't working properly on iOS devices (iPad, iPhone or iPod Touch). The steps for android devices would be similar.

    1.) Make sure all your apps are completely closed. Even though they may look closed, they are not completely closed unless you follow the steps below:

    For iPhone/iPad/iPod Touch Devices with iOS 7 and higher:

    • Double-click the Home button and to see a list of open apps ('Recent list').
    • Swipe each one (except your desktop) up and off the screen -- this closes all your apps.
    • Press the Home button to exit your 'Recent List'.
    • Open the cloudLibrary app and try to log in. If you can log in, then look on your bookshelf. If you are still having trouble, then continue to step 2...

    2.) Restart your device:

    • Hold down the Power button until the 'Slide to power off' slider appears.
    • Power your device off for a minute or two.
    • Power back up by holding down the Power button until your screen lights up.

    3.) Check Wi-Fi - tap Settings on your iPad and make sure you are connected to a Wi-Fi network. If you are not, tap Wi-Fi and then select a network.  Test to make sure you are connected by tapping this URL:  or open your Safari web browser and type it in.

    4.) Open the cloudLibrary app on your iOS device, log in and tap My Books.

    5.) If the problem persists, please check your App Store, and run anything found under "Updates" for the cloudLibrary app. THIS IS REALLY IMPORTANT!

    6.) If no updates to cloudLibrary are found, check to see if your iPad/iPhone software is up to date by going into go into your device "Settings" > "General" > "Software Update".

    7.) Try again to get your books downloaded and if the problem persists, go into your device Settings > ibooks > and turn off "sync collections".

    If the problem still persists, delete the cloudLIbrary app and reinstall it from the App Store.

    If that still does not fix the issue, please “Contact Us” through our website (Information Services Coordinator) and answer the following questions:

    A.) Have you successfully used the cloudLibrary app on your iPad/iPhone before now or is this your first try at installing the app and downloading cloudLibrary books?

    B.) What version number of the cloudLibrary app do you have? This can be found by opening the app, going to the “Account” tab, and tapping "About", then look for the numbers just below the red, cloudLibrary.  It should look something like this: Version Date 2023-10-19,

    C.) What version number of iOS do you have?  To find your iOS version number, tap "Settings > "General" > "Software Update".  It should look something like this: iOS 17.1.1

    For a printable version of these troubleshooting tips click here.

  • We currently have three 3D printers: two Ultimaker 2+ printers and one Ultimaker 3. Our printers are currently located at the following branches, but it's best to check with your branch of choice first before visiting to ensure the printer is there and in working order:



  • Library memberships are available free of charge to all residents and students of Stormont, Dundas, and Glengarry (excluding Cornwall). To become a member, simply present your proof of address and photo identification at any of our full service library branches in the Counties. Children and teens under the age of 16 require the permission of their parent/guardian. Membership cards expire annually and can be renewed upon payment of any outstanding late fees.

    Fill out our online form or visit any of our branches in person.

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