Frequently Asked Questions

1. Install Adobe Digital Editions on your computer and authorize it with an Adobe ID. Download the latest version of Adobe Digital Editions, opens a new window.
   
2. Access the Collection.  Sign in with your library ID and PIN and accept the terms.
3. Search your library's collection. When you find a title, click Borrow.
4. Once borrowed, the Book Details screen will show the text Download for offline reading. Click on the link and the file will download.
5. Open the file when complete. The title should open in Adobe Digital Editions.
6. Switch to Library view by clicking Library in upper left.
7. Connect your eReader to your computer with a USB cable (make sure the device is turned on and awake). You should see your eReader appear under Devices on the left in Adobe Digital Editions.
8. Click, hold and drag your title from the Bookshelf and drop it to your eReader on the left. As you drag the title, the symbol should change from a red 'no symbol' to a green 'plus sign'. A window will appear with the message Copying to Device.
9. Eject your eReader safely before disconnecting the USB cable.

Note: Amazon Kindle eReaders are not compatible with cloudLibrary™

 You can now enjoy your eBook on your eReader!

For more detailed instructions including a video please visit the eReader section on the cloudLibrary™ website.

1. Find a book

   • For new books and curated lists do Browse > Featured.
   • For specific titles do Search  and tap the search box.
   • For books of a type (e.g. all kids audiobooks in Spanish) do Search  and tap in the search box > Advanced Search leaving the Title & Author fields empty.
   • In a vertical list of books, you can hide checked out books with filters  > Available Now > Apply.

   NOTE: Search > All only shows a predefined partial set of books. To choose which set of books appears in the Search > All menu, tap “>” near the upper-right corner, then select genres and subjects of interest in the Fiction and Nonfiction lists. Only the selected genres and subjects that are visible on your screen when you tap Save will be shown. Search > Favorites provides a more flexible alternative to Browse > All.

   Need a bigger screen? You can do this step and the next one in any web browser by going to https://ebook.yourcloudlibrary.com/library/SDGLibrary/Featured

2. Borrow a book

   Tap Borrow to check out or Hold to place a hold.
   Books will self-return at the end of 3-week loan period. They cannot be renewed, but a book can be borrowed again if there are no holds on it. There is a limit of 6 items borrowed and 6 items on hold.

3. Read/listen to a book

   Tap My Books to see your checked-out books, and tap Read or Listen. Once a book is downloaded you can read/listen with no internet connection. To close the book, tap the center of the page, then X in the upper-left corner.

4. Return a book early (optional)

   Tap My Books to see your checked-out books, and tap Return.

Your cloudLibrary app now supports CarPlay and Android Auto!  Users can now use their cloudLibrary application with CarPlay or Android Auto. Use this feature to listen to audio books more safely while in your car.

CarPlay

Connect your iPhone to CarPlay to listen to audiobooks - all from your vehicle's display.

To use the cloudLibrary app through CarPlay you will need to

• Have a vehicle that has CarPlay
• Connect your iPhone running iOS 14.0 or newer
• Enable CarPlay on your car's screen
• Open the cloudLibrary application on your car's screen

1. Connect your iPhone to your car:

• If your car supports CarPlay with a USB cable, plug your iPhone into the USB port in your car. The USB port might be labeled with a CarPlay icon or a smartphone icon. Be sure to use an Apple Lightning to USB cable.
• If your car supports CarPlay both wirelessly and with a USB cable, plug your iPhone into the USB port in your car. An alert on your iPhone will offer to connect you wirelessly on your next drives.
• If your car supports only wireless CarPlay, press and hold the voice command button on your steering wheel. Make sure that your stereo is in wireless or Bluetooth mode. Then on your iPhone, go to Settings > General > CarPlay, and select your car. Check your car manual for more information.
• You will need to check your owner's manual or manufacture for further details.

2. Enable CarPlay
3. Click on the cloudLibrary App Icon and a list of available audio books will appear.
4. Click on the title of the book you wish to listen to. If you are starting a new book, it will start at the beginning. If you are continuing to listen to a title, it will begin from your last listening position.

Android Auto

Android Auto brings apps to your phone screen or car display so you can focus while you drive. You can control features such as audio book listening.

To use the cloudLibrary app through Android Auto you will need to:

• Have a vehicle that has Android Auto
• Connect your phone
• Configure Android Auto
• Open the cloudLibrary application on your car's screen

1. Connect your android phone to your car:

• Android Auto on your car display (with a USB cable)
  • An Android phone with Android 6.0 (Marshmallow) and up, an active data plan, and the latest version of the Android Auto app.
• Android Auto on your car display (wireless)
  • A compatible Android phone with an active data plan, 5 GHz Wi-Fi support, and the latest version of the Android Auto app. Wireless projection is compatible with these Android versions:
    • Any phone with Android 11.0
    • A Google or Samsung phone with Android 10.0
    • A Samsung Galaxy S8, Galaxy S8+, or Note 8, with Android 9.0
    • You will need to check your owner's manual or manufacture for further details.

2. On your car display, select Android Auto. Follow the instructions to get started.
3. Click on the cloudLibrary App Icon and a list of available audio books will appear.
4. Click on the title of the book you wish to listen to. If you are starting a new book, it will start at the beginning. If you are continuing to listen to a title, it will begin from your last listening position.

To Stream or Not to Stream?

If the audio book you select has been fully downloaded (recommended) then the title will play as expected.  However, if the title has not been downloaded or is only partially downloaded - the content must be streamed. If a book has not been downloaded, a cloud icon will appear on the screen next to the title.

If the title must be streamed, the rules you have configured in the cloudLibrary app for streaming content will be applied. In this case, it may not be possible to play the title. Titles that cannot be played show a cloud with a slash through it. Settings must be changed to allow streaming or the book must be downloaded.

To review and update your setting, within the cloudLibrary app, choose Account from the icons across the bottom. On the following screen choose Cellular Data Usage. From there, you may turn downloading on or off. You may also allow or disallow audio streaming. Don't forget to save your changes at the top.

Finally, there may be other configuration settings in your device with regards to WIFI and data usage that may affect streaming in general, not limited to cloudLibrary. Check help for your specific device if you are unable to stream. In general, for streaming to work, you need to be connected either through WIFI or a data plan.

For printable instructions please click here.

Library staff are available to provide assistance in person, by email, or by phone. 

CloudLibrary also offers a number of how-to-videos, user guides, and additional information about common issues on their website.

eBooks and eAudiobooks are automatically returned at the end of the loan period. However, you have the option to return them early if you are finished with them prior to that date. Manually returning items early gives you space in your account to access other titles and is a courtesy to others who may be waiting to enjoy the book that you just finished. To return an item manually in the mobile app, go to "My Books", click on "List View", and select the book you’d like to return.

cloudLink is a network of Ontario libraries that pool eBook and eAudiobook collections together on cloudLibrary. Some titles may ‘disappear’ because they belong to another library and have been borrowed. Titles belonging to other library systems are available to SDG Library patrons on a first come, first served basis - holds cannot be placed on these titles. Items in our collection can be placed on hold by SDG Library patrons and our patrons always receive priority when accessing our collection.

To narrow your search results, tap on the "Search" tab at the bottom. Tap the filter icon in the right corner to filter by Format, Availability, and Language.

Yes, as long as there are no holds on a title a Renew button will appear in your 'My Books' tab 3 days prior to your loan expiring.

Libraries have to purchase an eBook in the same way they purchase physical books. The publishers require us to abide by one copy/one user model just as we do with physical books.

eBook settings can be accessed by tapping in the middle of the page. Change viewing options by selecting “AA” in the upper right corner.

Yes, you can return a book early. Go to ‘My Books‘ and then click on ‘Return�€

Yes, offline listening is available in the mobile apps once an eAudiobook has been fully downloaded. Note: Traveling in and out of network coverage may result in a loss of connection of an active download or playing of an eAudiobook. You may need to the tap the download and/or play button to resume when this occurs.

If you want to cancel a hold, go to the ‘My Books‘ page and click on ‘Holds.‘ This will show you the books you have on hold. Tap on the title that you would like to take off Hold and tap on the button ‘Remove Hold‘ button.

Kids Mode offers a streamlined design with fun graphics, easy navigation with bigger buttons and kid appropriate browsing and searching.

To turn on Kids Mode, simply tap on the "Kids Mode" launchpad tile from the Home screen.

1. Install the cloudLibrary app

   Download the app from the App Store (iOS), Google Play (Android) or yourcloudlibrary.com (Kindle Fire).

2. Connect to your library

   In the cloudLibrary app, select your language, country, state, and library. Accept the terms and enter your library card number and PIN. Your PIN is the last 4 digits of your library card number.

3. Turn on holds notifications

   To be notified of arrived holds, tap Account, then turn on Notifications and Email Notifications. Enter your email address, and tap Apply.