By default, your PIN is set to the last four digits of your phone number. If that doesn't work, call or email your local branch or visit us in person and we can help reset your password.
Top Questions
Library memberships are available free of charge to all residents and students of Stormont, Dundas, and Glengarry (excluding Cornwall). To become a member, simply present your proof of address and photo identification at any of our full service library branches in the Counties. Children and teens under the age of 16 require the permission of their parent/guardian. Membership cards expire annually and can be renewed upon payment of any outstanding fees.
Fill out our online form or visit any of our branches in person.
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Find a book
- For new books and curated lists do Browse > Featured.
- For specific titles do Search
and tap the search box. - For books of a type (e.g. all kids audiobooks in Spanish) do Search and tap in the search box > Advanced Search leaving the Title & Author fields empty.
- In a vertical list of books, you can hide checked out books with filters
> Available Now > Apply.
NOTE: Search > All only shows a predefined partial set of books. To choose which set of books appears in the Search > All menu, tap “>” near the upper-right corner, then select genres and subjects of interest in the Fiction and Nonfiction lists. Only the selected genres and subjects that are visible on your screen when you tap Save will be shown. Search > Favorites provides a more flexible alternative to Browse > All.
Need a bigger screen? You can do this step and the next one in any web browser by going to https://ebook.yourcloudlibrary.com/library/SDGLibrary/Featured
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Borrow a book
Tap Borrow to check out or Hold to place a hold.
Books will self-return at the end of 3-week loan period. They cannot be renewed, but a book can be borrowed again if there are no holds on it. There is a limit of 6 items borrowed and 6 items on hold. -
Read/listen to a book
Tap My Books to see your checked-out books, and tap Read or Listen. Once a book is downloaded you can read/listen with no internet connection. To close the book, tap the center of the page, then X in the upper-left corner.
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Return a book early (optional)
Tap My Books to see your checked-out books, and tap Return.
Overdue fines will no longer be applied to your account. But you are still responsible for returning everything you borrow. Please return them on time, someone else may be waiting for them. If you do keep items past their due date, they will be marked as lost on your account after 21 days and replacement fees, as well as processing fees ($5) will be applied to your account. If your library account has over $15 in fees your library privileges (access to collections) will be suspended until you pay these fees. If you return the items in good condition the replacement fees will be waived. However, the processing fee of $5 will still be applied.
Sign up for email notifications to stay in the loop! You’ll receive reminders notifying you when your items are almost due as well as when you have holds ready. Contact your local library to request this update to your account.
To renew your card in person:
Visit us at any SDG library branch with your library card or photo ID with a current SDG address.
To renew your card online:
Complete the following form. Please note all outstanding fines and fees must be paid in full before your library card can be renewed.
You may want to try the following steps, which should work anytime cloudLibrary titles, or the cloudLibrary app isn't working properly on iOS devices (iPad, iPhone or iPod Touch). The steps for android devices would be similar.
1.) Make sure all your apps are completely closed. Even though they may look closed, they are not completely closed unless you follow the steps below:
For iPhone/iPad/iPod Touch Devices with iOS 7 and higher:
- Double-click the Home button and to see a list of open apps ('Recent list').
- Swipe each one (except your desktop) up and off the screen -- this closes all your apps.
- Press the Home button to exit your 'Recent List'.
- Open the cloudLibrary app and try to log in. If you can log in, then look on your bookshelf. If you are still having trouble, then continue to step 2...
2.) Restart your device:
- Hold down the Power button until the 'Slide to power off' slider appears.
- Power your device off for a minute or two.
- Power back up by holding down the Power button until your screen lights up.
3.) Check Wi-Fi - tap Settings on your iPad and make sure you are connected to a Wi-Fi network. If you are not, tap Wi-Fi and then select a network. Test to make sure you are connected by tapping this URL: www.sdglibrary.ca or open your Safari web browser and type it in.
4.) Open the cloudLibrary app on your iOS device, log in and tap My Books.
5.) If the problem persists, please check your App Store, and run anything found under "Updates" for the cloudLibrary app. THIS IS REALLY IMPORTANT!
6.) If no updates to cloudLibrary are found, check to see if your iPad/iPhone software is up to date by going into go into your device "Settings" > "General" > "Software Update".
7.) Try again to get your books downloaded and if the problem persists, go into your device Settings > ibooks > and turn off "sync collections".
If the problem still persists, delete the cloudLIbrary app and reinstall it from the App Store.
If that still does not fix the issue, please “Contact Us” through our website (Information Services Coordinator) and answer the following questions:
A.) Have you successfully used the cloudLibrary app on your iPad/iPhone before now or is this your first try at installing the app and downloading cloudLibrary books?
B.) What version number of the cloudLibrary app do you have? This can be found by opening the app, going to the “Account” tab, and tapping "About", then look for the numbers just below the red, cloudLibrary. It should look something like this: Version 5.9.4.32. Date 2023-10-19,
C.) What version number of iOS do you have? To find your iOS version number, tap "Settings > "General" > "Software Update". It should look something like this: iOS 17.1.1
For a printable version of these troubleshooting tips click here.
Tablets, smartphones and Adobe Digital Editions-compatible eReaders can all be used to download and read eBooks. Devices using Windows, Mac, Android and iOS operating systems are compatible and among the most commonly used.
Below is a list of devices and their compatibility:
| Device | Library eBook compatibility | DRM software used to transfer to your device |
| Kobo | Yes | Adobe Digital Editions, direct download of OverDrive books on compatible models |
| Kindle eReaders (e.g., Kindle Paperwhite, Scribe, Oasis) | No | Kindle E Ink eReaders are not compatible with Adobe Digital Editions |
| Kindle Fire Tablets | Yes | Libby app through Amazon Appstore, model-specific information |
| NOOK | Yes | Adobe Digital Editions |
| Sony Wifi Reader, Sony Pocket eReader | Sony no longer supports these devices. While some remain compatible with upgrades to databases this could change at any time. | Sony Reader for PC and Mac |